The Office of Student Financial Assistance (OSFA) is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. We follow the Commonwealth's Enterprise Web Accessibility Standards that is designed to meet the needs of our citizens with disabilities. These standards are generally based on the standards used by the Federal government for technology accessibility for people with disabilities, and web content accessibility guidelines developed by the World Wide Web Consortium (W3C). For more information about the Federal standards, please visit the Section 508 web site (http://www.section508.gov) or the Federal Access Board web site (http://www.access-board.gov). For more information about the W3C guidelines, please visit their web site (http://www.w3.org/TR/WAI-WEBCONTENT).

All of the OSFA web sites are undergoing review and redesign to ensure that these web sites are compliant with the applicable standards.

Many of the documents on the OSFA web sites are in Portable Document Format (PDF). PDF formats. PDF format is used to preserve the content and layout of our hard copy publications. Publications in PDF can only be viewed and printed using the Adobe AcrobatReader©, version 3.0 or higher. You can download and get help using the Acrobat Reader at the Adobe Systems, Inc. site. The downloadable Acrobat Reader software is available at NO CHARGE from Adobe.

• Download Acrobat Reader

Efforts are currently underway to ensure that all files produced by OSFA are presented with other document formats than PDF to provide alternative accessible formats for viewing and printing. You can view publications in Microsoft Word® (.doc) format if you have Word, version 6.0 or higher, installed on your computer. Word documents can also be viewed with many other word processing software programs. Additionally, Microsoft offers a FREE Word file viewer that you can download at its Microsoft Download Center.

• Microsoft Download Center

If you are an individual with a disability and are having difficulties with materials hosted by any of our sites, please contact the OSFA Webmaster. If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you. We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility.

Please contact us by mail:
Massachusetts Office of Student Financial Assistance
454 Broadway, Suite 200
Revere, MA 02151

By phone:
Mon.- Fri. 900 a.m.-500 p.m.
617-391-6070

or by email:
osfa@osfa.mass.edu